Who am I buying from?

You are purchasing a pre-loved Ariat product from another customer who has decided to sell it. You can see their name in the listing. They are responsible for packing and shipping the item to you. The Ariat Reboot team, powered by Archive, will answer any questions you have throughout this experience.

Can I buy an item if I don't live in the United States?

No. The Ariat Reboot service is not currently available to buyers anywhere outside of the continental US, Hawaii and Alaska. Unfortunately, we cannot ship to AA, AE or AP addresses.

What should I do when I receive my order?

Once you have received your order, please look it over carefully and ensure it is as described. If everything is ok, accept the order. If you have any concerns, please contact our Ariat Reboot customer support team on Archive within 3 days of delivery.

What happens if my item never arrives?

If your item does not ship within 6 full business days of purchase, you will have the option to cancel and receive a full refund. If your item never arrives, Archive will issue you a full refund. For example, if an item sells on a Thursday, the first full business day is the next day, Friday. Saturday and Sunday do not count then Mon-Fri are counted as the next 5 business days, after which you will have the opportunity to cancel.

What happens if my item is damaged?

If your item is damaged or in a different condition to how it was described in the listing, you have 3 days after receiving your item to request a refund. You can do this by contacting our Ariat Reboot customer support team here. Archive will ask you to explain the issue and send to send them a few photos. If Archive can verify that the item has been misrepresented, Archive will email you a shipping label to return it. You have 6 full business days to ship the item, after which you will receive a full refund.

Can I return an item?

All sales are final and returns are not accepted. However, you can always re-list the item for sale here. In the event that a seller has misrepresented the item you purchased, you will have 3 days after receiving the item to notify us of the issue and request a refund.

Is Ariat guaranteeing the quality of items sold on this site?

Ariat does not guarantee:

• The existence, quality or authenticity of the items advertised
• The truth or accuracy of sellers’ content or listings on the service
• The ability of sellers to sell items through the service and ship items within required shipping windows However, your purchases are protected when you shop with Ariat Reboot. Archive will refund you if your item never ships or has been misrepresented by the seller.

How do you calculate sales tax?

State and local sales tax, when applicable, will be charged on items. Sales tax is calculated based on the type of item and the zip code of the buyer and seller.